Last Modified: December 1st, 2025
We at Implicit (Implicit, Inc. and our affiliates; “We”) are committed to protecting your privacy. This Privacy Policy applies to our Implicit Software product, our Implicit Licensing Portal, our websites at: https://io.outlook-integration.com and at: https://outlook-integration.com. This Privacy Policy governs our data collection, processing and usage practices. It also describes your choices regarding use, access and correction of your personal information. By using Implicit for Outlook – intelliflo office Outlook integration (the “Implicit Software”) and websites, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use Implicit Software, or Website.
We periodically update this Privacy Policy. We encourage you to review this Privacy Policy periodically. This helps you to always be aware of what information we collect, how we use it and under what circumstances, if any, it is disclosed. Your continued use of the Implicit Software and/or Website and/or continued provision of Personal Information to us will be subject to the terms of the then-current Privacy Policy.
1. Information We Collect
1.1. “Personal Information”
This refers to any information that We receive from the intelliflo store when you install the Implicit Software or that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any Implicit Software-related transactions, that you enter into on the intelliflo store, and information about you that is available on the internet, such as from Facebook, LinkedIn, X and Google, or publicly available information that we acquire from service providers.
1.2. “Sensitive Information”
This refers to credit or debit card numbers, personal financial account information, Social Security numbers, passport numbers, driver’s license numbers or similar personal identifiers, racial or ethnic origin, physical or mental health condition or information, or other employment, financial or health information. We do not collect, process or handle any Sensitive Information from you or about you.
1.3. “Navigational Information”
This refers to information about your computer and your visits to our website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the “Navigation Information” section below.
1.4. “Payment Information”
When you submit an order to purchase a license for the Implicit Software on the intelliflo store, We do not collect, receive or process any payment information or credit card numbers from you. The transaction is processed through the intelliflo store billing.
1.5. Information About Children
The Website is not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at privacy@Implicitweb.com, so that we may delete the information.
1.6. Licensing-Related Information that we collect
1.6.1 Information we receive from the intelliflo store when you install the Implicit Software through the intelliflo store
When you install the Implicit Software through the intelliflo store, we receive the following Personal Information about you: your company name, your name, email address and your intelliflo account information including your region (UK or Australia), tenant ID, and user ID (“User License Information”). This information is sent to the Implicit Licensing server to be associated with your Implicit License.
1.6.2 Information we receive when you use our Implicit Software Product
When you use the Implicit Software, we receive the following Personal Information about you: your region, tenant ID, user ID, Outlook email address and IP address. This information is periodically sent to the Implicit Licensing server to verify the validity of your license and to prevent unlicensed or illegal use of the Implicit Software. In addition, we receive information about the version of the Implicit Software that you are using and the date/time it was installed/updated.
1.7 Information we collect when you visit our website
1.7.1 Exploring the website
You are free to explore the Website without providing any Personal Information about yourself.
1.7.2 Contact Us or Contact Support
When you visit the Website and fill out a ‘Contact Us’ or ‘Contact Support’ form, we request that you provide the following information: your name, company name, email address and phone number.
1.7.3 Use of Cookies
When you fill out a contact form on the website, we store cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. You will be prompted to accept this use of cookies.
1.8. Log Files
In order to allow us to troubleshoot issues with the Implicit Software, the software generates a log file on your desktop that contains information about all of its operations including interfacing with intelliflo office and Microsoft 365. These log files continue to reside on your desktop and are not automatically sent to Implicit. Implicit has no access to these log files. When you request technical support, Implicit (or our partners) support personnel may ask you to email or upload these log files to a support website so that they can review them and extract information that may help them troubleshoot the issue. Prior to sending log files to Implicit or any of its partners, it is your responsibility to ensure that there is no Personal of Sensitive Information in these log files.
1.9 User Consent
Prior to installing and configuring the Implicit Software, you will be required to accept our Terms of Service and this Privacy Policy agreements and give your consent to having your Personal Information specified in Section 1.6 sent to Implicit to be associated with your Implicit License. Your consent is recorded on the Implicit Licensing server. You will also be prompted to agree to having Implicit send you emails with updates on the product and new releases. This consent is optional.
2. How We Use Information We Collect
2.1. Compliance with Our Terms of Service, Privacy Policy
We use the information we collect only in compliance with this Privacy Policy. Customers who use our product are obligated through our agreements with them to comply with this Privacy Policy.
2.2. We Never Sell Personal Information
We will never sell your Personal Information to any third party.
2.3. Use of Personal Information
a. Activation of License – When you install the Implicit Software through the intelliflo store, we generate a license and associate it with your Personal Information as specified in Section 1.6.1
b. Deactivation of License – When you uninstall the Implicit Software through the intelliflo store, we use your Personal Information to identify and release your license.
c. Periodic check of License – When you use the Implicit Software, we use your Personal Information to identify and verify your license to prevent unauthorized use of the Implicit Software.
d. Welcome Email – Upon the installation of the Implicit Software through the intelliflo store, we send you an email to welcome you to Implicit and provide you with information and important links on how to install and configure the software. This email will be sent every time you install the Implicit Software on the intelliflo store. By accepting this Privacy Policy, you give your consent to receive the welcome emails.
e. Contact Us and Contact Support Emails – When you fill out a Contact Us or Contact Support form on the Implicit website, we send you an email to provide the information you requested or follow up on a support case.
f. Emails regarding new Implicit release or product information – If you gave your consent to receive emails from Implicit with updates on the product and new releases, we will periodically send you emails. At the bottom of each email, you will have the option of unsubscribing from these emails.
g. Fulfillment of Obligations – Otherwise to fulfill the obligations under the Implicit Terms of Service.
2.4. Use of Navigational Information
We use Navigational Information to operate and improve the Website and our software products.
2.5. Customer Testimonials and Comments
We post customer testimonials and comments on our Website, which may contain Personal Information. We obtain each customer’s consent via email prior to posting the customer’s name and testimonial.
2.6. Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When Personal Information is collected on our Website or by the Implicit licensing server, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
If you have any questions about the security of your Personal Information, you can contact us at privacy@implicitweb.com.
2.7. Technical Support
Implicit uses an internal help desk software platform to receive, process, store and track customers’ support tickets. When you submit a support ticket, you will be prompted to enter your name, company name, email address and phone number. By submitting the support ticket, you give permission to Implicit support staff to contact you by email or by phone to obtain additional information on the support case and notify you as needed on the status of the case.
Note: It may sometimes be necessary for Implicit to involve intelliflo support to troubleshoot your issue on the intelliflo office side. By submitting the support ticket, you give permission to Implicit to contact intelliflo regarding your support case and share your contact information and information about the case with intelliflo.
If you submit a support case related to Implicit Software to intelliflo support, we may also receive your contact information and the details of the case from intelliflo support so that we can follow up with you to resolve the issue.
2.8. International Transfer of Information
To facilitate our global operations, we may transfer and access Personal Information from around the world. This Privacy Policy shall apply even if we transfer Personal Information to other countries.
If you are located in the UK, You acknowledge and agree that Your “User License Information” may be accessible to, held or processed by Implicit and its personnel within or outside the UK. If you are located in Australia, You acknowledge and agree that Your “User License Information” may be accessible to, held or handled by Implicit and its personnel within or outside Australia. The same applies to any other country where this service may be offered now or in the future.
2.9. Retention of Personal Information
We retain your Personal Information for as long as you use the Implicit Software product and require a valid license. If you cease to use the product and no longer require a license, we may continue to retain your Personal Information as long as we consider it potentially useful in contacting you about our software products and services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the information. If you no longer use the product, you may request that your Personal Information be deleted, as described in “Opting Out and Unsubscribing” below, in which case, we will, unless legally prohibited, delete all your Personal Information, from our database.
2.10. Corporate Events
If We (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by Implicit on the Website and the licensing portal. In this event, you will be notified via email, of any change in ownership, uses of your Personal Information, and choices you may have regarding your Personal Information.
2.11. Compelled Disclosure
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
3. Opting Out and Unsubscribing
3.1. Reviewing, Correcting and Removing Your Personal Information
Upon request Implicit will provide you with information about whether we hold any of your Personal Information. If you provide us with your Personal Information or it has been provided to us by the intelliflo store, you have the following rights with respect to that information:
• To review your user information that was provided to us.
• To request that we correct any errors, outdated information, or omissions in user information that was provided to us.
• To request that your user information is not used to contact you.
• To request that your user information be removed from any solicitation list that we use.
• To request that your user information be deleted from our records.
• To opt out of being solicited by Implicit or third parties.
To exercise any of these rights, please contact us at privacy@implicitweb.com or by postal mail to Implicit. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.
3.2. To Unsubscribe from our communications
You may unsubscribe from our marketing communications by clicking on the “unsubscribe” link located on the bottom of our e-mails, or by sending us email us at privacy@Implicitweb.com, or by sending us postal mail at the address specified below in Section 3.3. You cannot request that your User License Information be deleted, as long as you continue to use the Implicit Software and your license remains valid. You must uninstall the Implicit Software and then request Implicit to delete your information.
3.3. Contact Us
If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at privacy@Implicitweb.com or by mail to Implicit, Inc., Implicit Inc., P.O Box 2243, Sunnyvale, CA 94087, USA, Attn: Privacy.